Omni Hotels, headquartered in Irving, TX, is a Delaware corporation. Omni, directly or through management agreements, manages all Omni properties located in the United States, Canada, and Mexico. Omni can trace its roots to Dunfey Hotels, which was founded in 1958. Dunfey Hotels acquired Omni International Hotels in 1983, with the first Omni Hotels location in Atlanta. As of July 1, 2009, there were 39 Omni hotels and resorts in North America with approximately 14,000 rooms in the United States, Canada, and Mexico. An additional four hotels are under development.
Omni operates premier hotel properties in leading business and convention locales as well as secondary convention markets in the United States. These markets include New York; Chicago; Los Angeles; San Diego; San Francisco; Houston; Atlanta New Orleans; Dallas; Washington, DC; Orlando; and Tucson. Omni has extensive experience as an operator of convention hotels in Atlanta; Orlando; Fort Worth; Washington, DC; and San Diego. Further, approximately 50% of Omni’s room revenue is generated by group business.
Each Omni property has an experienced sales team responsible for its own business development and maintenance. Hotel and resort sales staff consists of a director of sales & marketing and sales managers deployed against specific business segments or regions for key markets such as the travel industry, conventions, small meetings, corporate business, and incentive sales based on the ideal business for the destination, particular location, facility, and competitive environment. The hotels and resorts are further supported by full corporate sales & marketing teams, including e-commerce, public relations, advertising, field marketing, loyalty marketing, sales development, and revenue management experts. In addition to the property team and corporate sales and marketing leaders, there are seven global sales offices in cities throughout the U.S. Major domestic sales offices are located in Atlanta; Chicago; Dallas; Los Angeles; New York; Washington, DC; and Omaha, Nebraska.
Omni Hotels also maintains a worldwide reservations center in Omaha, which operates year-round to provide immediate confirmation of reservations at any Omni hotel or resort. Omni also has a group desk in Omaha to locate and book new group business. The Omaha group desk and telemarketing office provide the ability to book multiple meetings in a single call. Omaha also serves as a telemarketing center soliciting thousands of short-term potential group accounts and producing leads for the entire brand. The Omni Hotels Reservations Center (OHRC) averages approximately 5,500 calls per day on weekdays and approximately 2,400 calls per day on the weekend. In 2008, 27.5% of all Omni’s reservations from phone calls were derived through the Omaha Reservations Center.
As a result of their quality service, Omni has received numerous awards and accolades, including being the top ranked by J.D. Power and Associates twice in the last four years. The brand and individual properties have also received awards and accolades from Consumer Reports, Entrepreneur, Travel+Leisure, Conde Nast Traveler, meeting publications, and more.